Data Protection Charter
The data collected by Latabledulodge.com ?
Constitutes a personal data any information allowing to identify you directly or indirectly, as for example the name, first name(s), date of birth, age, sex, e-mail address, postal address or telephone number. As the case may be, Latabledulodge.com processes your personal data, directly collected from you or resulting from the use of the services. Latabledulodge.com is also likely to be recipient of data which were collected from you by a third provider in connection with the restoration.
La Table du Lodge collects and processes the following categories of data:
- Data to identify you: First name + Last name + Company
- Contact data: Email, cell phone number
- Data of connection, of use of the services: Logs of connection, of acceptance of the General Conditions, of acceptance of the Charter.
Internet connection
When the user connects to the Site, it records the IP address, the connection and validation logs of the General Conditions of Use and Sale, the acceptance logs of the charter, the acceptance logs within the framework of the collection of the consent for the use of the personal data.
Profile on the internet
The use of the services provided on the Site (including that of the partners) makes it possible to fill in a profile, which may include in particular an email address and a telephone number.
Why does La Table du Lodge collect and process your data?
The collection and processing of your data allows us to carry out the services you want to benefit from, to offer you personalized services and commercial offers that may be of interest to you in the context of a better understanding of your expectations and your requests.
More specifically, the data processing by La Table du Lodge has the following purposes:
- Welcome, identify and provide services:
- Manage user/client access and identity and authenticate them
- Verification and authentication of the data transmitted by the client
- Manage call tracking: when you contact our Customer Relations Center, La Table du Lodge uses an automatic phone number detection system to save you and our Customer Relations Center time
- To store data of the customer or a user in the framework of the commercial activity of La Table du Lodge
Satisfy :
Manage data subject rights requests. Communicate for customer management
Secure:
Fraud prevention and detection, malicious software and security incident management.
Communicate:
Subscribe to our newsletter
Personalize services by displaying ads based on the user's browsing history, according to their preferences
Management of the operation and optimization of the site - e-marketing activities: we use your data for marketing purposes. These activities include:
Using your contact information to send you regular information about restaurant-related services. You can easily unsubscribe from these email marketing communications at any time by clicking on the "Unsubscribe" link found in all of our newsletters and communication materials.
Personalized offers created from your information may be made to you, mobile applications and third-party websites/apps (including social networks), and site content displayed to you may also be personalized. This may include offers from La Table du Lodge, co-branded sites, or other offers from partners that may be of interest to you.
When you participate in other promotional activities (e.g., sweepstakes), certain information will be used for the proper administration of those activities.
We may also contact you on other occasions by e-mail, mail, telephone or SMS, depending on the contact details you have previously provided. We also process requests from you, including requests for information, consultations, appointments and offers. If you have not completed your call or received a response in a timely manner, we may contact you to call you back to find out what your request is and to assist you. When you use our services, we may send you a survey or invite you to leave a comment about your experience.
Improving our services: we also use personal data for analytical purposes to improve our services, the user experience, the operation and quality of our services, as well as for testing and troubleshooting
Personalization of services by displaying ads based on the user's browsing history, according to his preferences;
Who has access to your data?
The data collected is intended for the internal services of La Table du Lodge and its subcontractors to support the execution of the Services, including trusted third parties for credit card payments, hosting providers, email service providers, providers specializing in fraud detection and authentication services. Data may also be processed by partners of La Table du Lodge. These are situations where partners are involved in the provision of services. It may also be processing to which it is proposed to consent. The Customer acknowledges and accepts that the provision of services requires the use of third parties:
For hosting and storage purposes
When the site uses the services of partners to provide catering services. These partners have limited access to the data completed by the user in the context of the execution of the services. They have a contractual obligation to use it in accordance with the provisions of the applicable regulations on the protection of personal data
If required by law, the Site may transmit data to pursue claims against the Site and to comply with administrative and judicial proceedings
If La Table du Lodge is involved in a merger or receivership, it may be required to transfer or share all or part of its assets, including personal data. In this case, users will be informed before personal data is transferred to a third party.
No transfer to third parties other than those specified:
Within the framework of the services shared with the partners of La Table du Lodge, your personal data will be transmitted to the partners only within the framework of the services concerned and in accordance with your authorization. In any case, no repetitive, massive or structural transfer of personal data will be made. Your personal data will not be passed on to any other third party, other than the partners, without your prior consent, and if this is necessary for the provision of the services.
What guarantees does La Table du Lodge provide for your data?
Collection principle
This data is collected through the various forms on our site and during your contact with the Customer Relations Center in a completely transparent manner. The mandatory nature of the information to be provided is generally indicated by an asterisk. In their absence or without having duly completed them, La Table du Lodge will not be able to provide the requested service. The same applies to data collected by telephone.
Shelf life
La Table du Lodge does not keep your data longer than necessary. The duration of conservation is linked to the service to which they are associated and in any case, for the duration of the commercial relationship and / or tax requirements, accounting, management of possible disputes, needs for recovery, criminally reprehensible activity and to prevent possible illegal behavior, to conduct surveys of satisfaction and ensure compliance of files.
This collection is carried out in compliance with the law, the declarations made beforehand to the CNIL and the General Regulation on Data Protection (RGPD), concerning customers and prospects. We do not collect unnecessary data, nor in excessive quantities. The Data are also subject to an intermediate archiving duly declared in order to satisfy the legal, accounting and fiscal obligations.
Security and privacy
We care about the security of your data as much as our own. The data collected by La Table du Lodge and its partners is placed in a secure environment inaccessible to the public so as to prevent any unauthorized access, use, loss, modification, destruction or disclosure. All our data is saved and stored for the time necessary to manage the business relationship and to secure the rights of the Users/Customers and La Table du Lodge.
La Table du Lodge undertakes to implement and maintain, at its own expense, an appropriate IT security program, taking into account the state of the art, the costs of implementation and the nature, scope, context and purposes of the processing of personal data and the risk (of varying probability and severity) to the rights and freedoms of Users/Customers. This program includes rigorous technical and organizational measures. Only persons authorized to process your data within La Table du Lodge and its partners (qualified personnel, host) have secure access to it. The technical and organizational measures can benefit from technological advances and future developments. Therefore, La Table du Lodge is entitled to use all appropriate alternative measures in this respect. These alternative measures may not, however, have a lower level of security than that stipulated by law for such measures. Any significant changes must be documented in an appropriate manner and notified to the Customer.
Is your Data processed outside the EU?
Due to the organization of La Table du Lodge, the user/customer authorizes the Site to transfer, store and process his/her information within the European Union. By using the Site and the telephone services, the user consents to the transfer of his personal data under the said conditions.
The data collected may be processed outside the European Union with regard to hosting providers (including Google Cloud and Amazon Web Services). In this case, La Table du Lodge takes the necessary steps with its subcontractors and partners to ensure an adequate level of protection of your data and in full compliance with applicable regulations. The user / Customer also authorizes the Site to transfer only the information listed below in its subsidiaries outside the EU. In any case, the aforementioned data will not identify him/her, namely: first name, date of birth and city. Under no circumstances will these data be stored.
In any case, the site remains responsible. Such transfers are governed by organizational and technical measures to ensure an adequate level of protection of such data.
About cookies and anonymous data
We also collect certain technical and anonymous data from you in an automatic and declared manner, in particular your IP address, the dates and times of your visits and the pages consulted. This data does not allow us to identify you directly or indirectly and is used to better understand the behavior of everyone on the sites of La Table du Lodge in order to improve and simplify navigation on these sites.
About IP addresses: we collect and process IP addresses for statistical purposes, verification and validation of clicks within the framework of our activity and control of their use within the framework of a file declared to the CNIL. These are processed in compliance with the principles of personal data protection defined by the legislation in force.
N.B.: The User ID and Site configuration allow you to post data to your Facebook profile. If you choose to post data, the posts will only be available to those who can see your profile updates on Facebook.
About cookies
Cookies are used as part of the use of the site. The user has the possibility to deactivate the cookies from the settings of his browser.
All this anonymous data is deleted after 13 months.
When you create your profile on the Site, your computer records coded data that is sent to it by our services. This data is stored in a small file called a cookie. It is this cookie that allows us to recognize you when you connect to the Site and that allows us to personalize the information we provide. However, none of the data about you that appears in the session cookie is stored and/or processed by La Table du Lodge and its partners. We also use security cookies to authenticate users, prevent fraudulent use of login information and protect user data from unauthorized third parties.
La Table du Lodge and its partners also use :
Session cookies, which may be used to maintain user data during browsing, but also across multiple visits.
Tracking Cookies (Google Analytics) which record coded data to which La Table du Lodge and its partners do not have access but which allow us to propose offers on other communication media and to collect statistics for the monitoring of the website.
Marketing cookies: La Table du Lodge and its service providers use the services of affiliate companies or webmarketing, which are likely to deposit cookies for technical statistics, advertising, affiliate services and display advertising (eg Google, Facebook ...). These companies are likely to deposit and read their own cookies on which we have no information, nor any sharing.
If you do not want our site to place cookies on your computer, you can :
- Either leave our site
- Or prohibit the use of cookies via your browser (please note that in this case the functioning of the site could be altered and some services may not be accessible to you).
To avoid storing cookies, you have the option of changing your browser settings to prevent the receipt of cookies. You can also delete any cookies already on your computer by going to your browser's "Options" or "Preferences".
We provide the following links of the most used browsers, to help you:
- Chrome from Google: (https://support.google.com/chrome/answer/95647?hl=fr)
- Firefox by Mozilla: (https://support.mozilla.org/fr/kb/activer-desactiver-cookies-preferences?redirectlocale=fr&redirectslug=activer-desactiver-cookies)
- Microsoft Internet Explorer: (https://support.microsoft.com/fr-fr/help/17442/windows-internet-explorer-delete-manage-cookies)
- Apple Safari: (https://support.apple.com/kb/ph17191?locale=fr_FR&viewlocale=fr_FR)
What are your rights and how do you exercise them?
At any time, you can:
Request a copy of the personal data we hold about you
Inform us of any changes to your personal data, or ask us to amend any personal data we hold about you
In certain situations, you may ask us to erase, block or restrict the processing of your personal data, or to object to certain of our methods of processing your personal data
In certain situations, you may also ask us to send the personal data you have provided to us to a third party
When we use your personal data following your agreement, you have the right to revoke it at any time, in accordance with the law in force.
In addition, when processing your personal data for legitimate or public interest purposes, you may at any time refuse that we use your personal data subject to the applicable law
You may also ask us at any time to stop receiving advertisements by contacting us directly and free of charge, or by using the unsubscribe link included in any prospecting we may send you by e-mail. If you wish to object to the processing of your personal data on the basis of a legitimate interest and no unsubscribe mechanism is available directly, please contact us at contact@latabledulodge.com
Please inform us immediately of any changes or inaccuracies in your personal data by contacting us.
If we have personal data about you that is not accessible on our site, you can send us your request free of charge. For any request concerning this Charter and the exercise of your rights or if you have a complaint, please contact our Data Protection Officer at: contact@latabledulodge.com. To exercise your rights, you can choose to send your request (indicating e-mail address, name, first name, postal address and a copy of your identity card):
By e-mail to contact@latabledulodge.com
A reply will be sent to you within one (1) month following the date of receipt of your request.
If you request the deletion of your data and/or if you exercise your right to request the deletion of your data, we may however keep it in archival form for the time necessary to meet our legal, accounting and tax obligations.
